Returns & Shipping
We are committed to offering our Customers the finest cosmetic and skin care products available. If you feel the products you received from MYG Cosmetics do not meet this expectation, simply follow the return instructions below and we will be happy to remit your account for the full amount of the purchase less the cost of shipping.
Bonus or Gratis will not be eligible for a refund however we would like to hear feedback if you are unhappy with any products.
In the case of damaged items, please refer to the Damaged Items section below. If you have any other questions about returns, please contact us by phone at 905-960-2782 or via our EMAIL US Page.
If you wish to return an item(s) from your online order by mail, follow the steps below.
1. COMPLETE THE INVOICE FORM
Please fill out the "Return Section" of the invoice (the invoice is enclosed in your original order). If you are returning an item(s) received as a gift, please check the box marked "Gift Return" on the back of the invoice.
2. PACK IT
Place the completed invoice form inside the return package along with the item(s) you wish to return. Please pack the contents carefully to avoid damage and retain a copy of the invoice for your records.
3. SHIP IT
For your convenience, we have provided an address label on the invoice that should be affixed to the outside of the return package. If the address label is not available, all returns should be addressed to:
8 Valleyanna Dr.
Toronto, Ontario M4N 1J8
We recommend you retain a shipping receipt from your returns and tracking information for your records.
Regrettably, return shipping and handling charges are not refundable.
Your return will be processed promptly upon its arrival.
RETURN / EXCHANGE FAQS
When I exchange an item, there are two transactions on my credit card. Can you explain?
When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 905-960-2782.
Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.